I need to replace my pump for a water fountain that I have previously purchased.
What pump do I need?
If you have purchased a water feature
from us and later require a replacement pump, you
can simply call us to order one, or purchase online,
Check your pump for specifications such as LPH
(liters per hour), and model number and send us
an e-mail at info@aquafountains.com.au
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Are these water fountains electric or battery
operated?
All of the water fountains we feature
on our website are electric unless otherwise specified.
Simply check the product description – if
the description for the water fountain you are looking
at says it has a ‘recirculating electric
pump’, ‘UL certified’, the fountain
is run on electricity. Water fountains that are battery
operated will specifically say so on their individual
product pages.
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Do I have to worry about water splashing onto the floor?
When water fountains are properly assembled,
there should not be excessive splashing. Professionally
manufactured water fountains are designed not to
splash. The instructions received along with your
water fountain will provide information about setting
up your fountain in order to minimize splashing,
but here are a few helpful hints:
Always maintain a water level that is no higher than 20mm from the top of the
basin. However, ensure that the basin is always more than halfway full as this,
too, will cause splashing.
Try not to place the water feature in a spot where it can potentially be bumped
into.
In humid environments, water fountains will often develop condensation on the outside
of the pan, so be sure to place it where it will not damage the surface it
is set on.
Try adding a few river rocks to the basin; this often minimizes splashing and
is also a way to decrease water sound.
In the rare instance that you are still experiencing splashing, chances are
the water fountain is either defective or has not been set up properly. Please call
us at Aqua fountains so that we can assist you further.
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Can I get a water feature pictured on your website in a different size or color?
Many of our indoor water features can be customized.
In most cases, each product page specifies whether
customization is available, and we also have
a special Customized
and Personalized Fountains section that guides
you through the options available to you.
| Fountains can be customized
according to your needs as for a specific
size or a different finish type or color.
Fountains can also be personalized with
your company name, logo, or a special inscription. |
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I set up my water fountain and the pump is too noisy. How do I fix it?
First check to be sure the pump
is fully submerged in the water. Next, make
sure the pump is not vibrating against the side
of the pan. If it is, you can isolate
the pump by using an old sponge underneath it or
beside it to minimize the vibrations, and thus
quieting the pump.
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Will you install my water fountain for me?
We are unable to offer installation
service at this time. Most of our water fountains do
not require professional installation and can be
easily set up by the consumer. However, if you
have ordered a large wall water fountain and need assistance
in the installation process, you can hire a trade's
man in your area to install the water feature for you.
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Is installing a wall water fountain very complicated?
Each wall water fountain comes with
detailed instructions to guide you through the
installation process. The instructions are designed
for the every day consumer to understand. If
you want to get an idea of the process of installing
a wall water feature before you make a purchase, visit
the Installing
Wall Fountains section, which offers hints
as well as examples of set-up instructions.
| Links for the Instruction
sheets are available in Portable Document
Format (PDF). The Instructions can be
downloaded from each product
page (bottom right of the screen). |
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I really want a water fountain, but am concerned about the maintenance. How much
work is required to keep a water fountain running and looking nice?
Water features require very little
maintenance. Once set up, water fountains simply need
to be wiped clean every now and then, and the water
level needs to be maintained to prevent damage
to the pump. A good way to remember to re-fill
your water fountain is to make a habit of doing it whenever
you water your plants.
Water treatments are recommended to prevent the growth of algae as well as
the build-up of mineral deposits. You simply need to add a drop for each liter
of water contained in your water fountain once a week.
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Is it necessary to use distilled water?
Using distilled water is recommended
due to the fact that over time, your water feature will
develop pink or white stains from mineral deposits
in hard water that are aesthetically unappealing
and can interfere with the function of the water feature.
Sometimes, particularly with large water fountains that require frequent refilling
due to evaporation, it is simply not feasible to use distilled water. In this
case or when the customer would simply prefer not to use distilled water, we
recommend the use of Water Treatment that Contain a unique blend of advanced
organo-phosphonates for superior protection against both white calcium mineral
buildup and metallic stains. it will prevent and remove existing mineral deposits
and metal stains on all types of water features and statuary surfaces. This product
will also help prevent pump damage due to hard water buildup.
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Is there a way to adjust the volume of the water?
Almost all of our water fountains come
with adjustable flow pumps. This means that the
pump has a switch that controls the force of the
water. Simply using this adjustor will change the
volume of the water.
With slate water features, always wet the surface of the slate before running the
water feature so that the water flows down properly.
If you would like to decrease the water sound, you can add river rocks to the
basin of your water feature which will decrease the ‘splashing’ noise
when the water drips back into the reservoir.
The water level in the reservoir basin of your water fountain also affects the volume
of the water sound. If you decrease the water level (always making sure that
the pump is entirely submerged), the volume will increase, and vise versa.
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I’m looking for nice gifts to give my employees / clients. Is there
anything high-quality that I purchase in a large volume that would be appropriate?
We have a wide variety of beautiful
water fountains that make perfect gifts. Employees,
clients, and business associates will long remember
your efforts when you send them a beautiful gift
from Aqua Fountains. We have a section dedicated
specifically to Corporate
Gifts to help you find the perfect item.
Quantity discounts are available and differ according
to the item and volume you wish to purchase – just
call us for details and we will be glad to help.
| Many of our fountains can be personalized with your company name, logo, or a
special inscription. Making it a striking first impression. |
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Can I get replacement parts for my water feature, such as pumps, tubing, lights,
pans, etc. from you as I need them?
In most cases, yes. If you purchased
your water fountain from us, we can get you virtually
any replacement part that you need for that particular
water fountain in a relatively short amount of time
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Do you ship internationally?
Yes, Aqua Fountains will ship internationally.
Because of the wide variety of dimensions and shipping
weights of our water fountains, international customers
will need to call in with the item number for the
fountain they wish to purchase, and their shipping
address for a custom shipping quote. You may reach
us on weekdays from 9am to 5pm.
call us on 61+ 3 9563-7550
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Do you have special rates for Trade Professionals?
Aqua Fountains does offer a special
discount for trade professionals. Please call our
customer service representatives for details at
61+ 3 9563-7550
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Where are your showrooms located?
We currently have a showroom location in 32 Edinburgh Street, Bentleigh East, Victoria Australia. Consumers, designers, and contractors can view a selection of our best selling water fountains. This service is available by appointment only. If you plan on being in our area and would like to visit our showroom, please call us at least 24 hours before you wish to come 61+ 3 9563-7550
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I want to make a purchase but would like to pay by cheque. Where do I send
it, and to whom do I make it out?
Make cheques out to Aqua Fountains and send them to:
32 Edinburgh Street
Bentleigh East 3165
Vic toria, Australia
Please note that your order will not be shipped until the cheque has cleared.
If you would like to avoid this additional wait, please Contact us to obtain
more information on our payment methods at
61+ 3 9563-7550
Be sure to include your order number
on your cheque
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Why do some of your fountains take up to 12 weeks to ship?
Many of our water fountains are hand-made
to order. This is often
done to preserve the one-of-a-kind value of these
types of specialty items, because their uniqueness
comes from the very fact that they are not produced
on an assembly line. Similarly, some of the water fountains
we have available are customized to each individual
customer’s needs. This requires that fountains
are not manufactured until the order is placed
by the customer.
Another reason for an unusually long lead time is when water features are placed
on backorder. This occasionally occurs during trade shows or seasonal increases
in customer demand.
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I need my fountain as soon as possible. Do you do expedited shipping?
You must call a customer service
representative at 61+ 3 9563-7550 for a shipping
quote prior to placing an order if you
need your order expedited.
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